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Are Koeka items always available?

If an item is not in stock, you will see a message to that effect on the Product page. You will then be given a choice of whether to proceed with your order. You can also leave a message asking to be informed when the item is back in stock. If you would prefer to order the item at another time, you can add it to your wish list. Finally, you can simply go ahead and order a product, even though it is temporarily unavailable. We will then send it to you as soon as new stock comes in.

Unfortunately, it can sometimes happen that an item is not available and this is not stated on our website. If that happens, we contact you as quickly as possible. You can then select a different item, receive your money back or cancel your entire order. It goes without saying that we will do everything we can to avoid this type of situation from occurring.

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