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Can I exchange an item at any time?

You are always allowed to exchange items within 14 days of receipt. You will however be required to pay the postage and packing costs involved in returning your item. You can decide for yourself if you send it with a track and trace number, the risk is for the sender. On a one-off basis, Koeka will pay the postage and packing costs in order to send the replacement item to you in exchange. Exchanges are subject to a number of terms and conditions. The terms and conditions can be found by clicking on Exchanges & Returns. They also form part of the General Terms and Conditions.

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