Within Europe: At Koeka, we always do everything we can to ensure that your order arrives within 4-5 business days.
For the current information about the other countries where we deliver, we refer to the PostNL website
The Netherlands: Orders placed before 2:00 PM are shipped the same day
Belgium: Orders placed before 2:00 PM are delivered within 1-2 business days. Outside Europe
Germany and Austria: Orders placed before 2:00 PM are delivered within 2-3 business days.
: At Koeka, we always do everything we can to ensure that your order arrives within 7 business days. For the current information about the other countries where we deliver, we refer to the PostNL website
*Due to enormous volumes of parcels and understaffing at the postal operators, your order may be delivered later than you are used to. As soon as you receive an email with a track and trace link, your order has been processed and is in the sorting center of the carrier. Thank you for your understanding and keep an eye on your track and trace.
Three attempts will be made to deliver your package and it may well be the case that you still are not at home. Each time an attempt is made to deliver the package, our carrier will leave a note. If it still has not been delivered on the third attempt, PostNL will take your package to the nearest collection point, where it will be held for three weeks for you to come and collect it. If it is still uncollected after three weeks, it will be returned to sender. Packages from Koeka must always be signed for upon delivery.
Within the Netherlands, Belgium and Germany orders from € 30 are sent for free. For orders up to € 30, € 4.95 shipping costs will be charged. Do you order from another country? View our lists of common countries and associated shipping costs. Is our country not listed? Please, feel free to contact our customer
Having your order delivered to a different address
You can opt for your order to be delivered to a different address. This is a useful option if you are sending an item as a gift or if you wish to have it delivered to you at your place of work. During the final stage of your order, you will be able to specify a delivery address that is different to the billing address. Even if you use an alternative delivery address, the package must still be signed for.
Sending your order as a gift
You can also have your order wrapped and sent as a gift. If you have your order packed as a gift and delivered to the recipient, no invoice will be enclosed and the price labels will be removed from the items. You will then receive the invoice by e-mail. Important: The gift-wrapping option applies to your entire order! It is not possible to select whether each individual item must be gift-wrapped (or not). The items will be packed individually, of course. Gift wrapping for multi-item orders costs €1.95 per order.
What if the package is delivered damaged?
Koeka only uses carefully selected carriers. From time to time, however, a package may still be delivered damaged. Our recommendation is to ask the carrier to make a note of this. You should also report this to the carrier that delivered the package to you. Please let our Customer service department know as well.
Koeka will regard the date that the carrier delivered the product as the date it was received.
Because you care
We strive to develop functional, durable products of a high quality standard, which therefore last several years. For that reason, the majority of our products carry the ökotex label. Ökotex certification guarantees a certain level of health safety. For instance; it guarantees the materials to be free of harmful chemicals like lead, cadmium & benzene or arsenic. Ökotex 100 Level 1- is the highest possible rating which is therefore valid for the most fragile group; babies & children. For our baby & care products, this is our standard. The materials are tested on a yearly basis.
For our Home products, we use more delicate yarns & special washings, which therefore do not always fall under the same umbrella. Nevertheless, all the factories we work with are Ökotex-certified for their working conditions. Our factories are chosen thoroughly. Close contact & frequent visits ensure a solid process. Our products, with only few exceptions, are made in Europe; In fabrics where the working conditions comply with the law. The working conditions are according the standards of the local legislation. We don’t accept bad working conditions & child labour is (off course) not negotiable.
Our products need secure wrapping to ensure the products arrive to our consumers as clean & fresh as possible. Plastic wrapping is still the best way to arrange this. In the past we’ve used PVC packaging, as this is very durable. Nowadays this is adjusted to be mainly PE, as this is less harmful for the environment & well-being. We’ll always search for opportunities to improve.
Please visit https://www.oeko-tex.com/ for more detailed information.