Payment

Secure ordering and payment

Ordering from Koeka is entirely secure. Payment is made via Ogone, which is a secure weblink. Your privacy is protected at all times and your details will never be passed to third parties. 

Payment methods

You can pay for your on-line purchases in a number of different ways:

• iDeal - payment is quick and easy via your own bank (only within the Netherlands)
• Paypal

Paying using iDeal

At the Koeka webshop, customers in the Netherlands can pay using the iDeal system. This will involve you paying via the trusted internet banking environment provided by your own bank. You will be asked to go through the same steps that will be familiar to you from internet banking. The benefit of this is that the payment, together with all of the details, will already be on screen. This makes paying for your order very easy and your payment will be subject to the same (stringent) security requirements used by your bank.

Payment

When you place an order, we always ask you to pay in advance using one of the payment methods listed on the Payments page. Your order will not be sent until your payment has been received. If you cancel your order after payment has been made, Koeka will cancel your order within its own systems. Your order will also be cancelled if Koeka is informed that your bank has withheld payment.

Cancelled items

We continually monitor our on-line range with the greatest possible care. The delivery of our products depends upon a number of factors, however. Unfortunately, it can happen in exceptional cases that whilst an order is being processed, it turns out that a product is no longer in stock. If that happens, the purchase price of that item, including the postage and packing costs, will be credited to you.

General

The prices of all items displayed in the Koeka webshop are VAT included.