respects the privacy of all visitors to its site. That means that we will
always handle any personal information in a confidential manner. We will only
use your details in order to process your orders quickly and carefully and your
details will only be used with your permission. The Koeka webshop will not sell
your details to third parties and shall only make them available to third
parties involved in the execution of your order.
place an order at the Koeka Webshop, we will need certain items of information
from you for a variety of purposes. Please see below for an explanation
regarding what information we collect, how it is used, how we obtain it, what
your rights are and how you can exercise them.
to provide you with a high-quality and personal service, we need to know
certain details about you. Those details will only be used in relation to
services that you have specifically requested, such as an order you are placing
or details that need to be changed. Your personal details will be added to
Koeka’s customer database, but these which will only be used by Koeka for its
own purposes and not for anything else.
and data processing:
details will be used for the evaluation, the conclusion and execution of the
supply agreement. Your details will also be used for the management of the
client relationship that arises from the supply agreement. This shall include
targeted marketing campaigns, the collection of outstanding payments, the
combating of fraud and compliance with statutory obligations. Koeka will not
divulge any details to third parties.
Koeka Webshop shall be responsible for the handling of the personal details of
its Members. Koeka undertakes to comply with the Act of 8 December 1992
governing the protection of privacy and the processing of personal data and
with all regulations that apply in that regard.
Webshop has notified the Dutch Data Protection Agency [CBP] in The Hague, The
Netherlands of its data-processing activities and this information has been
registered under number m1457095.
Koeka Webshop is permitted to process the following categories of personal
data: The contact details (surname, first name, geographical address, age and
age of children, e-mail address, mobile telephone number in the event that an
order is placed), the name of any introduced members, age (in order to validate
registration as a Member and to check eligibility to take part in certain
sales), profession (solely for statistical purposes), all information relating
to orders and returns and the customer’s IP address.
details and secure payments:
details used to effect payment of the orders will only be collected and
processed by our service-provider OGONE NV (the processing of those personal
which can be viewed on its own website). The Koeka Webshop cannot access your
bank account number or credit card number (though those details may be
processed by the Koeka Webshop in the event that a refund needs to be made). In
the ordering process and in contact forms is a secured SSL connection used.
process your details at Koeka?
employees of the Koeka webshop and its logistical partners will make use of the
personal details of Members and Customers. The sole purpose of such use shall
be in order to supply and invoice the products and services ordered, to contact
Members or Customers in the event of problems or to communicate personally with
Members and Customers or to provide them with a personalised website that reflects
the interests and preferences of the Members or Customers concerned.
persons acting upon the authorization of the responsible person, together with
the responsible person themselves and those who have access to personal data,
shall be obliged to uphold the confidentiality of the personal details that may
come to their knowledge, except in so far as they are obliged by virtue of
legislation or regulations to divulge any such details.
rights of our customers and visitors:
visitor or customer of our website, you are have the right to contact our
E-commerce department in order to ask them to inform you whether or not we are
processing your personal information. Within four weeks of your request, the
E-commerce department will inform you in writing what details are being
processed, for what purposes they are being processed and how those details
were obtained, whom they are being provided to and for what purposes. You are
also entitled to submit a request to the E-commerce department to amend,
supplement, remove or protect any of your personal details. You may submit a
request of this type in the event that the details are factually incorrect, are
insufficient for the purposes for which they are being used, are irrelevant or
are being processed in a manner that contravenes the law.
from our Newsletter:
no longer wish to receive our Newsletter or details of our special offers, you
can let us know by clicking on the link in the Newsletter or by completing our
Customer service contact form.
Koeka website may include advertisements by third parties or links to other
sites that are not under the control of Koeka Webshop. Koeka shall bear no
responsibility whatsoever for the content of such websites or for compliance
with the privacy regulations on the part of the operators of those sites.
Furthermore, the inclusion of links to other sites shall not imply any approval
on the part of Koeka in relation to the content of any such sites.
undertake to inform the Koeka Webshop of any change of address. As long as
Koeka Webshop has not received notification of a change of address, you will
continue to be held liable for any items ordered that have been delivered to
your previous address.
your privacy is protected when you visit the website? If so, please send an
e-mail to our Customer service department. We will answer your questions as
soon as we can.
developments occur with regard to technology, legislation, processing or
provisions. Any changes shall be notified on this page.