Privacy policy

Koeka respects the privacy of all visitors to its site. That means that we will always handle any personal information in a confidential manner. We will only use your details in order to process your orders quickly and carefully and your details will only be used with your permission. The Koeka webshop will not sell your details to third parties and shall only make them available to third parties involved in the execution of your order. 

Once you place an order at the Koeka Webshop, we will need certain items of information from you for a variety of purposes. Please see below for an explanation regarding what information we collect, how it is used, how we obtain it, what your rights are and how you can exercise them.

In order to provide you with a high-quality and personal service, we need to know certain details about you. Those details will only be used in relation to services that you have specifically requested, such as an order you are placing or details that need to be changed. Your personal details will be added to Koeka’s customer database, but these which will only be used by Koeka for its own purposes and not for anything else.

Purposes and data processing:

Your details will be used for the evaluation, the conclusion and execution of the supply agreement. Your details will also be used for the management of the client relationship that arises from the supply agreement. This shall include targeted marketing campaigns, the collection of outstanding payments, the combating of fraud and compliance with statutory obligations. Koeka will not divulge any details to third parties.

Legislation:

The Koeka Webshop shall be responsible for the handling of the personal details of its Members. Koeka undertakes to comply with the Act of 8 December 1992 governing the protection of privacy and the processing of personal data and with all regulations that apply in that regard.

CBP:

Koeka Webshop has notified the Dutch Data Protection Agency [CBP] in The Hague, The Netherlands of its data-processing activities and this information has been registered under number m1457095.

Categories:

The Koeka Webshop is permitted to process the following categories of personal data: The contact details (surname, first name, geographical address, age and age of children, e-mail address, mobile telephone number in the event that an order is placed), the name of any introduced members, age (in order to validate registration as a Member and to check eligibility to take part in certain sales), profession (solely for statistical purposes), all information relating to orders and returns and the customer’s IP address. 

Payment details and secure payments:

The bank details used to effect payment of the orders will only be collected and processed by our service-provider OGONE NV (the processing of those personal details will be carried out in accordance with the privacy policy of Ogone, which can be viewed on its own website). The Koeka Webshop cannot access your bank account number or credit card number (though those details may be processed by the Koeka Webshop in the event that a refund needs to be made). In the ordering process and in contact forms is a secured SSL connection used. 

Who will process your details at Koeka?

Only employees of the Koeka webshop and its logistical partners will make use of the personal details of Members and Customers. The sole purpose of such use shall be in order to supply and invoice the products and services ordered, to contact Members or Customers in the event of problems or to communicate personally with Members and Customers or to provide them with a personalised website that reflects the interests and preferences of the Members or Customers concerned. 

Confidentiality:

Any persons acting upon the authorization of the responsible person, together with the responsible person themselves and those who have access to personal data, shall be obliged to uphold the confidentiality of the personal details that may come to their knowledge, except in so far as they are obliged by virtue of legislation or regulations to divulge any such details. 

The rights of our customers and visitors:

As a visitor or customer of our website, you are have the right to contact our E-commerce department in order to ask them to inform you whether or not we are processing your personal information. Within four weeks of your request, the E-commerce department will inform you in writing what details are being processed, for what purposes they are being processed and how those details were obtained, whom they are being provided to and for what purposes. You are also entitled to submit a request to the E-commerce department to amend, supplement, remove or protect any of your personal details. You may submit a request of this type in the event that the details are factually incorrect, are insufficient for the purposes for which they are being used, are irrelevant or are being processed in a manner that contravenes the law. 

Unsubscribing from our Newsletter:

If you no longer wish to receive our Newsletter or details of our special offers, you can let us know by clicking on the link in the Newsletter or by completing our Customer service contact form.

Links on our website:

The Koeka website may include advertisements by third parties or links to other sites that are not under the control of Koeka Webshop. Koeka shall bear no responsibility whatsoever for the content of such websites or for compliance with the privacy regulations on the part of the operators of those sites. Furthermore, the inclusion of links to other sites shall not imply any approval on the part of Koeka in relation to the content of any such sites.

Change of address:

Customers undertake to inform the Koeka Webshop of any change of address. As long as Koeka Webshop has not received notification of a change of address, you will continue to be held liable for any items ordered that have been delivered to your previous address. 

Finally:

Having read this Privacy Policy, do you still have any questions with regard to how your privacy is protected when you visit the website? If so, please send an e-mail to our Customer service department. We will answer your questions as soon as we can.

Koeka reserves the right to amend this Privacy Policy at any time, in the event that developments occur with regard to technology, legislation, processing or provisions. Any changes shall be notified on this page.