Service

Welcome to the Koeka webshop. The range of items in our on-line store is taken from both our basic and our seasonal collections. You can also put together beautiful gift packs in our webshop to create that special gift for yourself or a friend.
Discover for yourself how ordering from our webshop could not be easier:
  •     More than 3500 items in our basic range
  •     Rapid delivery by UPS or PostNL
  •     View our products at home for 14 days
  •     Secure payment systems using iDeal (in the Netherlands), Visa, MasterCard, Maestro with SecureCode, American Express, cash on delivery, PayPal, Sofortüberweisung and Giropay.
  •     You can also have your order packed and sent as a gift.
Ordering
Ordering goods from the Koeka webshop is simplicity itself: all you need to do is to select your product and add the item to your basket. Once you’ve finished shopping, you then click on Checkout. You will then be taken to the Checkout.
Click on Ordering for further information.

Postage and packing costs

The cost of postage and packing for orders sent to addresses in the Netherlands is €4.95 per package. For deliveries outside of the Netherlands, the postage and packing costs are determined by package on the Payments page.

Payment
The payment methods used at Koeka are simple, flexible and secure. 
Koeka is a member of the Netherlands Home-shopping Organisation (NTO). All of our transactions are secured using SSL, which means that shopping and making payment in the Koeka webshop is fully secure.
Click on Payments for further information.

Delivery
It is up to the customer to decide where the order must be delivered to. Your order will be delivered to the address you give. Please remember that delivery takes from 2 to 7 business days.
Click on Delivery for further information.

Exchanges & Returns
Do you want to return (part of) your order? At Koeka, that is no problem at all. All items can be returned within 14 days of delivery, as long as they are in their original condition. Returns are simple to arrange at a post office near you.
Click on Exchanges & Returns for further information.

Contact us
Got any questions or comments? If so, please contact our call centre, which is open from 09.00 to 17.00 on working days. Our number is +31 (0) 35 6931691. You can also reach us 24 hours a day on-line, so you can send us an e-mail by selecting Customer Service.

Additional information

  • Why not use our wrapping service and have your order gift-wrapped?
  • For all of its products, Koeka has included extra information regarding sizes. Having difficulty selecting the right size? If so, please contact our Customer service department. We will be pleased to help.
  • Want to keep up to date about the latest trends, developments and offers? If so, you can register to receive our Newsletter.